Privacy Policy

POPIA and Privacy Policy

1. Introduction

Ebuhleni Digital, a digital platform (“app”), values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our
mobile application, website, and related services. By using our app or website, you consent to the
practices described in this policy.

2. Purpose

This policy ensures compliance with the Protection of Personal Information Act (POPIA) and other
applicable data protection laws. Our goal is to:

• Inform you about the data we collect and why.
• Explain how we use and share your information.
• Outline your rights and how you can exercise them.

3. Information We Collect

• Personal Details: Name, contact information, date of birth, identification documents.
• Account Information: Login credentials, preferences, and service selections.
• Device Information: IP address, device type, operating system, and app usage data.
• Transactional Data: Limited financial details required to facilitate services.
• Location Data: When enabled, for service optimisation.

We do not knowingly collect data from individuals under the age of majority.

4. How We Collect Information

• Directly from you when you register or interact with our services.
• Automatically through cookies, analytics tools, and usage tracking.
• From trusted partners for identity verification and service delivery.

5. How We Use Your Information

• Provide and improve our services.
• Facilitate transactions with partner institutions.
• Send important updates and notifications.
• Prevent fraud and ensure security.
• Comply with legal obligations.

6. Sharing Your Information

We share your data only with:

• Service partners such as banks, mobile operators, and funeral policy providers.
• Technical providers for hosting, analytics, and security.
• Regulatory authorities when required by law.

We do not sell or trade your personal information.

7. Security Measures

We implement industry-standard security measures, including encryption and access controls.
However, no system is completely secure. Please safeguard your login credentials.

8. Consent and Your Rights

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Information Regulator.

To exercise these rights, contact us at
support@ebuhleni.org.

9. Data Retention

We retain your information for as long as necessary to provide services and comply with legal
requirements, typically up to five (5) years after account closure.

10. Marketing and Notifications

We may send promotional messages via email, SMS, or in-app notifications.
You may opt out at any time through your account settings.

11. Changes to This Policy

This policy may be updated periodically. Changes will be posted on our app and website.
Continued use of our services constitutes acceptance.

12. Contact Us

For questions or concerns, please email
support@ebuhleni.org.